Welcome To Speedy Hire
Find out how to place orders, arrange delivery and collection, manage off-hire, report issues, and access support.
At Speedy Hire, we like to keep tool and equipment hire as simple as possible.
Our new and improved guest checkout experience streamlines the process, getting you the tools you need when you need them, without the headache. Looking for answers to some of the most common questions about the Speedy Hire experience? Our FAQ will get you answers and back to ordering high-quality, high-performance gear for your next project.
Ordering
To place an order through our guest checkout, simply browse on speedyhire.com. For account customers, visit speedyservices.com or use the Speedy app, add your chosen items to the basket and check out. You can also call or visit one of over 100 Speedy Depots nationwide.
When ordering, make sure your phone number, email, and personal details are correct to receive all order updates, depot details, and hire documents.
Please note: You must be 18 or over to hire equipment. You will need to provide proof of ID on delivery, and if collecting from a depot, you must bring one form of photo ID and one proof of address.
If you placed your order using guest checkout, you’ll need to contact us to make any changes or check the status of your delivery. Please call your local depot or contact Customer Services by phone or email as soon as possible, quoting your order number.
For guest checkout customers, please contact your supplying depot. You will find the relevant contact details on your contract paperwork supplied at the time of collection/delivery.
If you don’t have the necessary paperwork to hand, just contact our customer services team, and they will find the supplying depot on your behalf.
Use our online depot locator or the Speedy app to find your nearest Speedy Centre.
All equipment from Speedy Hire is fully serviced, tested and cleaned before it is delivered. However:
- Equipment may show signs of previous use, especially if used on construction sites
- Appearance may vary slightly from website images, depending on the exact model or stock availability
If you are hiring through our Customer Solutions services, delivery, collection, and any equipment-related issues may be managed by the supplying partner.
If you need assistance, please contact the Customer Solutions team on 0345 600 3546, who will help you with your enquiry or connect you with the appropriate supplier handling your hire.
Delivery/Collection
When placing your order, please provide the correct delivery information to avoid issues:
- The full delivery address and postcode
- A contact name and phone number
- Any specific access instructions (e.g. gate access, restricted areas, or preferred drop-off location)
Speedy Hire doesn’t provide exact delivery times, but we aim for AM or PM delivery windows. Your supplying depot will schedule your delivery as part of their planned route for the day, based on location and availability. Find your local depot and contact details with our depot locator.
Standard transport charges apply on an each-way basis, Monday-Friday 7.30am - 5pm, for the journeys up to 15 miles from delivering or collecting centre.
4-hour delivery and collection charges apply in addition to existing delivery/collection charges. All 4-hour delivery access products and compressor transport rates are priced on application. Where the equipment being hired is large and/or heavy, the specific transport costs and schedule will be confirmed once the details of the delivery have been agreed with you.
We will advise you of any additional transport charges at the time of hire. For more information visit see our Terms and Conditions.
Contact your supplying depot directly and inform them of the new delivery details and we will do our best to reschedule the delivery.
If your delivery has not arrived at the expected time, contact your local depot or Customer Services team to get an update on order status.
To make sure delivery is completed safely and without delays, please ensure that:
- The site is clear and accessible for the delivery vehicle
- Any special access instructions have been provided in advance
- A designated person is available on site to receive the equipment
- The person accepting delivery has a valid ID
Someone must be present on site to receive the equipment. The person accepting the delivery must sign for it and provide valid identification.
If someone other than the person who placed the order will receive the delivery, please contact us in advance to confirm their details. The nominated person must show ID to the driver.
If no one is available on site, the equipment may be returned to the depot, and a redelivery may need to be arranged. Additional charges may be applied for failed delivery.
If you would like to return equipment early or extend your hire period, please contact your local depot or Customer Services. They will arrange the return or update your hire agreement accordingly.
Equipment Issues
Contact your supplying depot directly when any breakdown occurs. The fulfilling depot will arrange for an engineer to visit your site and repair the equipment, alternatively we will exchange the broken equipment as soon as possible.
Contact the supplying depot immediately if any loss or damage occurs.
If any equipment is lost, we will arrange for an invoice to be provided for the cost of the equipment, and if you require a replacement, we will arrange for this to be delivered as soon as possible.
If any equipment is damaged, you will need to provide us with details of the damage and how it occurred. We will then arrange to collect the damaged equipment. Please note we may also photograph the equipment upon collection for our records. Once the equipment has been returned to us and assessed, we will arrange for an invoice to be provided for the cost of the damage. If you have purchased Speedy Shield (damage waiver), this cost will be factored into the quote. If you require a replacement, we will arrange for this to be delivered as soon as possible.
If your delivery arrives with missing parts or the equipment does not match your order, please contact the supplying depot as soon as possible so the issue can be resolved.
If you’re unsure which depot supplied the equipment, contact Customer Services and provide your contract number. Our team will identify the correct depot and arrange assistance.
Accidentally damaging equipment whilst on hire can mean an unforeseen addition to your bill. Speedy Shield offers you the flexibility to reduce the risk. Peace of mind and simple cost management are assured.
Here’s how it works:
- You pay 10% of the hire rate as a damage‑waiver fee.
- If the item is accidentally damaged, the first £500 of repair costs are covered by Speedy Shield.
- Speedy Shield is automatically applied to your guest checkout hire.
Deposits and Refunds
A deposit may be required when you place your orders as a guest. This is usually equal to a minimum of two weeks’ hire charge.
If your hire continues beyond two weeks, or if the ongoing hire charge becomes higher than the deposit amount, additional charges will be applied automatically.
Suitable proof of identity (including a photograph) will be required when paying a deposit.
Once the equipment has been returned and checked by the depot, your deposit will be processed for a refund. Any applicable collection charges will be deducted from the deposit. The remaining balance will then be refunded to your account.
Depending on your bank, refunds may take 3 – 5 working days to appear in your account.
It's easy to do business with Speedy
Hire Online
View the range and hire online for added convenience
Speedy Guest Checkout
Streamlined, fast, and reliable checkout process without account setup
Find a Depot
You can choose to have your order delivered or you can collect from your local centre
Here to Help
Speedy are always on hand to answer your questions or queries
STILL HAVE QUESTIONS?
Contact our Customer Services team, available Monday–Friday, 7:30am–5pm (excluding bank holidays).
