Making a Complaint
At Speedy hire, our aim is to always exceed your expectations and to get things right, on time, every time. We also recognise that sometimes mistakes can happen, and we sometimes get things wrong. Telling us that you're unhappy is our opportunity to put things right and to learn from our mistakes so we can improve the products and services we offer in the future.
Our promise to you. We will always aim to:
- Acknowledge your complaint promptly
- Resolve your complaint at the earliest opportunity
- Communicate our decisions clearly and fairly and give you an opportunity to respond
- Look to improve and learn from feedback provided
You can make your complaint by:
- Sending an email to customerfeedback@speedyhire.com
- Calling our team on 0345 609 9998
- Writing to us at: Complaints, Customer Experience Team, Speedy Hire, No.16 Chase House, The Parks, Newton Le Willows, WA12 0JQ
- Completing the form here
